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Garment Care – Keep Your Tees & Hoodies Looking Fresh! 👕✨

To keep your cotton T-shirts & hoodies looking as good as new, follow these easy care tips:

🧼 Wash with Care – Cold wash on a gentle cycle to keep the fabric soft and the print looking sharp.
🌪 Turn Inside Out – This helps protect the design from wear and tear in the wash.
🚫 No Harsh Stuff – Avoid bleach, fabric softeners, or anything that sounds too aggressive.
🔥 Keep it Cool – Air dry for best results, or tumble dry on low if you must (but we love a good old-fashioned clothesline!).
💨 Ironing? Ain’t Nobody Got Time for That! – But if you must, iron inside out and avoid direct contact with the design.

Follow these tips and your favourite cheeky tees & hoodies will stay looking fresh, wash after wash! 😎

Care Instructions – Keep Your Tumblers, Glasses & Mugs Looking Fresh! ☕🍷

To make sure your sassy sipware stays in top-notch condition, follow these simple care tips:

🚿 Hand Wash for Best Results – While some items may be dishwasher-safe, we recommend hand washing to keep the designs looking crisp and vibrant.
🌡️ Avoid Extreme Heat – No microwaving for tumblers or insulated cups. Mugs? They can handle it!
🧽 Gentle Cleaning Only – Use a soft sponge (no harsh scrubbing or steel wool – your cup deserves better!).
💨 Let It Air Dry – Keeps everything fresh and prevents water spots.

Follow these tips and your mugs, tumblers & glasses will keep bringing the sass, sip after sip! 😎🍹

Returns & Exchanges – The Happiness Guarantee 😊

At Simpli Must Have, your happiness is our priority—that’s why we’ve got our Happiness Guarantee. If something’s not quite right, you can return or exchange any item for store credit within 30 days of receiving your order. 🎉

What Happens to Returns?

We believe in giving back. 💖 Returned items don’t go to waste—they’re donated to the homeless and disadvantaged through our partnership with Salvos & Lifeline. So, while your order might not have been a perfect match, it can still make someone else’s day!

How to Return or Exchange

📧 Email our team: hello@simplimusthave.com
📌 Include:

• Your name
• Your order number
• The reason for your return/exchange

Once approved, we’ll send you either a return label or a gift card equal to the value of your order.

Important Details

✔ Items must be unworn and unwashed for returns or exchanges.

Custom & Limited Edition Products

🚨 Custom-made & limited-edition items are non-refundable.

• Custom orders are uniquely made just for you and can only be exchanged if damaged or defective—not for a change of mind.
• This policy applies to all limited-edition products too.

Damaged or Quality Issues? We’ve Got You!

If your parcel arrives damaged or there’s a quality issue, don’t stress—we’ll sort it out! Just email us at hello@simplimusthave.com and we’ll make it right.

Shop with confidence, knowing we’ve got your back every step of the way! 💖✨

Shipping That’s as Simple as Our Name! 🚚✨

Yep, you read that right – FREE SHIPPING Australia-wide! 🎉 We believe in making life easier, so we cover the shipping cost while you sit back and wait for your goodies to arrive.

📦 How We Ship:
We send your order using Australia Post Standard Parcel Service or Sendle Couriers, depending on where you live (and whether you’re rocking a PO Box or a street address). Either way, your order is on its way to you without costing you a cent in shipping!

💌 The Fine Print (But Still Fun!):

• We process orders FAST – packed with love, sass, and a little bit of magic. ✨
• Whilst we can’t control the postie’s speed, we promise to get your order out the door ASAP!
• Average delivery times:
  • Australia Post Standard: 3-7 days 📮
  • Sendle Couriers: Typically 2-7 days 🚚
  • Need it quicker? Upgrade to Australia Post Express for just $5! Express Post is typically 2-3 days. 🚀

Got questions? Reach out – we’re happy to help! 😃

General Shipping Information

• Public Holidays
  Shipping days do not include public holidays. If you place order on a public holiday, we will ship on the next business day.
• Sales Periods
  There may be a dispatch delay of up to 3 business days during our sale periods due to larger than usual workload.
• Times listed above are estimates and to be used as a guide only and do not account for any delays with the carrier, that may occur outside of our control.

Need Help? Wanna Chat? Let’s Talk! 😃

Got a question? A custom request? Just wanna say hi? We’d love to hear from you! 💌

📦 Order woes? Don’t stress, we’ll sort it!
🎨 Custom design ideas? We’re all ears (and creativity).
🛍️ Need shopping advice? We’re basically professional enablers.

📬 Drop us a text message on 0477677496 or shoot us an email: hello@simplimusthave.com – We promise we’ll reply faster than you can say “I need that hoodie!”

Hit us up below, and we’ll get back to you ASAP (or at least after our coffee kicks in ☕😆).

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