Returns & Exchanges ā We have a Happiness Guarantee
At Simpli Must Have, your happiness is our priorityāthatās why weāve got our Happiness Guarantee. If somethingās not quite right, you can return or exchange any item for store credit within 30 days of receiving your order.
What Happens to Returns?Returned items donāt go to wasteātheyāre donated to the homeless and disadvantaged through our partnership with Salvos & Lifeline. So, while your order might not have been a perfect match, it can still make someone elseās day!
How to Return or Exchange:
Email our team: hello@simplimusthave.com
Please Include:
- Your name
- Your order number
- The reason for your return/exchange
Once approved, weāll send you either a return label or a gift card equal to the value of your order.
Important Details:
Items must be unworn and unwashed for returns or exchanges.
Custom & Limited Edition Products
Custom-made & limited-edition items are non-refundable.
- Custom orders are uniquely made just for you and can only be exchanged if damaged or defectiveānot for a change of mind.
- This policy applies to all limited-edition products too.
Damaged or Quality Issues? Weāve Got You!
If your parcel arrives damaged or thereās a quality issue, donāt stressāweāll sort it out!
Just email us at hello@simplimusthave.com and weāll make it right.
Shop with confidence, knowing weāve got your back every step of the way!