Returns & Exchanges โ We have a Happiness Guarantee
At Simpli Must Have, your happiness is our priorityโthatโs why weโve got our Happiness Guarantee. If somethingโs not quite right, you can return or exchange any item for store credit within 30 days of receiving your order.
What Happens to Returns?Returned items donโt go to wasteโtheyโre donated to the homeless and disadvantaged through our partnership with Salvos & Lifeline. So, while your order might not have been a perfect match, it can still make someone elseโs day!
How to Return or Exchange:
Email our team: hello@simplimusthave.com
Please Include:
- Your name
- Your order number
- The reason for your return/exchange
Once approved, weโll send you either a return label or a gift card equal to the value of your order.
Important Details:
Items must be unworn and unwashed for returns or exchanges.
Custom & Limited Edition Products
Custom-made & limited-edition items are non-refundable.
- Custom orders are uniquely made just for you and can only be exchanged if damaged or defectiveโnot for a change of mind.
- This policy applies to all limited-edition products too.
Damaged or Quality Issues? Weโve Got You!
If your parcel arrives damaged or thereโs a quality issue, donโt stressโweโll sort it out!
Just email us at hello@simplimusthave.com and weโll make it right.
Shop with confidence, knowing weโve got your back every step of the way!